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What a lovely thank you letter

Posted on December 4, 2020 by Glenn Alexander

Applewood received this very lovely email this morning. It’s so nice to hear that our residents and their families are able to enjoy Covid safe visits.

Dear Ellen,

I would just like to tell you how grateful I am for the kindness and consideration you & your staff have shown over the past week.  

Whatever the outcome, the visits you have granted her granddaughters and me have been priceless.  If she does succumb to this it won’t be with a feeling of abandonment by her family, which would have been horrible for all concerned.  Some other care homes have not allowed visits until the very last hours, by which time the resident may not be aware of their family’s presence.  My mother has been fully aware of us being with her.

We have been welcomed and treated with a huge amount of kindness by every single member of staff we’ve encountered.  Please pass on our huge thanks to all who continue to look after her.  I don’t want to mention names in case I forget someone.

With very grateful kind regards,

Mrs Scarlett

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